At Easy Slimming, customer satisfaction is our top priority. We strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not, we offer a hassle-free return and refund process. Please read the details below to understand our policy.
General Return Policy
- You have 14 days from the date of delivery to return any item.
- Items must be returned within 7 days of receiving them.
- Products must be unopened, untested, and unused.
- Sale, clearance, and second-hand items are not eligible for a refund.
- The purchase price (excluding delivery charges) will be refunded or credited once we receive the returned item and confirm it meets the above conditions.
Return Shipping Costs
- You are responsible for any costs associated with returning the item to us.
- Unfortunately, we cannot refund or credit shipping/delivery costs, as these are charges that cannot be reimbursed to us by the courier company.
Returning Your Items
- Please return items with labels attached, in the original packaging.
- Alternatively, place the items inside a clean plastic bag and seal securely.
- Ensure that all parcels are tied together if there is more than one.
Important Notes
- If Easy Slimming is responsible for sending damaged or incorrect items, we will cover the pick-up and return delivery costs as per our return policy.
- Please note that you risk delaying the refund process if the steps outlined above are not carefully followed.
- We reserve the right not to refund a returned product if it is not sent back in the exact packaging it was received in, with labels attached, and in resalable condition.
- Easy Slimming will not process a refund on defective or incorrect products if you have not followed the procedures set out in this return policy.
Contact Us
If you have any questions or need further assistance, please email us at [email protected]. We are here to help and ensure your satisfaction.
Thank you for your understanding and for choosing Easy Slimming. Your support means everything to us!